Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

At Calerisse, we want you to feel confident with every purchase. If your order is not quite right, we are happy to assist with eligible returns and refunds.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unworn, unused, and in its original condition.
Have no visible signs of wear, dirt, stains, odors, scratches, or damage.
Include all original tags, packaging, accessories, and shoe boxes.
Be returned with the original shoe box protected inside suitable outer packaging.
Include your order number or proof of purchase.

For footwear, please try shoes on indoors on a clean surface only. Shoes showing visible sole wear or signs of outdoor use may not be accepted for return.

How to Request a Return

Before returning any item, please contact us at:

Email: welmanharle9779@outlook.com

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for return
Photos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide return instructions and the appropriate return address.

Do not send your return to the address shown on the original shipping package unless instructed by our customer service team.

Unauthorized returns may not be accepted.

Return Shipping Costs

If you are returning an item because of:

Incorrect size selection
Change of mind
Style preference
Color preference
Other personal reasons

the return shipping cost is generally the customer's responsibility unless otherwise required by applicable law.

If you receive a damaged, defective, or incorrect item because of our error, please contact us and we will provide an appropriate solution.

Original shipping charges are generally non-refundable unless otherwise required by law or the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at welmanharle9779@outlook.com.

Please provide clear photos of:

The product
The damaged or incorrect area
The packaging
The shipping label

After reviewing your request, we may offer a replacement, refund, or other appropriate resolution.

Exchanges

If you would like a different size or color, please contact us.

Exchanges are subject to product availability.

In some cases, the fastest solution may be to return the original product and place a new order.

Non-Returnable Items

Unless otherwise required by applicable law, we generally cannot accept returns for:

Shoes worn outdoors
Used or damaged products
Items with dirty or worn soles
Items missing original packaging
Gift cards
Personalized or customized products
Items clearly marked as Final Sale or non-returnable

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear in your account.

Actual processing time may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at:

welmanharle9779@outlook.com

We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.

Refused or Unclaimed Packages

If a package is returned because it was refused, unclaimed, or shipped to an incorrect address provided by the customer, additional return or shipping costs may be deducted from the refund where permitted by applicable law.